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AT&T® FAQ

General
YOU’VE GOT QUESTIONS? WE HAVE ANSWERS.
Click on an item below for an explanation.

Why do I need an AT&T account?

Your AT&T account makes it easier to pay all your AT&T bills for any service, whether business, residential, wireless, or even wearables. If you have any AT&T device, you already have an account, and all you need to do to use it is activate it.

How do I create an AT&T account?

All you have to do to create your AT&T account is go to the myAT&T sign-in page with your billing zip code and either your AT&T phone number or account number. You may even already have an account, if you have other AT&T devices or services. From...

What services does AT&T offer businesses?

AT&T is known for fast, reliable Internet and telephone services, but we offer a variety of services to support your business, no matter how small or large. Voice and collaboration services can help streamline meetings with clients, colleagues and suppliers, while...

How can I check my AT&T bill?

AT&T has set up a few simple methods to check and pay your AT&T bill. Wireless customers can check or pay directly from their devices. Internet and AT&T TV customers as well as wireless customers can also check and pay their bill online with myAT&T....

Does AT&T provide 5G?

As of 2019, AT&T wireless has 5G infrastructure in 21 cities and counting. So far, this has been available for businesses and commercial interests such as hospitals, but not for residents. In the cities with 5G infrastructure, you may notice faster wireless...

Is AT&T wireless just for phones?

Your AT&T wireless plan works with a variety of devices, including phones, tablets and laptops. This means you can share your data to stream or shop on any compatible device.

Does DIRECTV have DVR?

DIRECTV offers The GENIE, which can record up to 5 shows at once, with a full terabyte of storage. You can also record, pause and rewind live shows, and even watch 2 shows at once! The GENIE is more than a DVR - it can make your DIRECTV wishes come true.

Does AT&T offer free phones?

When you switch your cell phone service to AT&T wireless, there are lots of deals you can take advantage of. Between instant rebates and contract offerings, it is very possible to get a free phone with your AT&T wireless service!

What is the difference between DIRECTV and AT&T TV?

The biggest difference between DIRECTV and AT&T TV is the method of delivery. DIRECTV is quality satellite television, and AT&T TV is high-quality cable. Both offer hundreds of popular channels and channel packages, so which one you prefer depends on what you...

Does AT&T still offer U-verse TV?

The next generation of cable television from AT&T is AT&T TV! You'll get all the great channels we've always offered, but entertainment has grown and we've grown with it. AT&T TV lets you stream your shows on any device, has cloud storage DVR, and even...

Does DIRECTV lose signal in bad weather?

Like most satellite communication, any interference happens due to inclement weather affecting the dish. However, since the signal is strong, this just means that in snow or heavy rain, you may need to clear snow or debris from the dish to clear your signal. This can...

Does AT&T offer Rollover Data?

When you subscribe to an AT&T wireless shared plan, you have the ability to roll over unused data to your next billing period. Although there is no limit to how much you can roll over, all rolled over data will expire following the subsequent billing period.

What is Stream Saver?

The Stream Saver feature, which is included with AT&T's top wireless tier, allows subscribers to adjust HD video to standard definition, which allows you to stream more content without using more data. Ultimately, it allows you watch the TV shows and movies you...

What family wireless plans does AT&T offer?

Depending on your wireless needs, AT&T offers three different family wireless plans, each with four separate lines, ranging from $140 to $200 per month. All wireless plans offer standard definition streaming, unlimited talk, text, and data in the U.S., Mexico, and...

Is AT&T TV better than Comcast Xfinity?

While both options come equipped with special features, like a voice remote with virtual assistant that controls all of your entertainment and smart home devices, only AT&T TV gives you access to thousands of apps, the ability to cast photos, videos, and music...

What is AT&T TV?

Launched in August 2019, AT&T TV is AT&T's latest television experience. DIRECTV is now officially known as AT&T TV. Like DIRECTV, AT&T TV is still a contract cable TV service, and will eventually replace DIRECTV. Monthly prices range from $59.99 per...

Does AT&T offer unlimited wireless data?

AT&T offers subscribers three tiers for unlimited wireless data, ranging from $35 per line to $48 per line. All unlimited wireless plans come with standard definition streaming, spam and fraud alerts, and unlimited texting from the U.S. to over 120 countries....

Does AT&T offer fiber Internet for business?

AT&T currently offers four high-speed fiber Internet options for businesses to choose from. Prices range from $60 per month to $250 per month, depending on your Internet needs, with speeds ranging from 25Mbps to 500Mbps.

How much is DIRECTV for business?

DIRECTV for Business subscriptions range in price from $29.99 to $89.99 per month. Each business package includes standard professional installation, up to 4 FREE HD receivers, and HD access at no additional charge.

How can I get the NFL Sunday Ticket with AT&T?

Although there are some standalone subscriptions available starting at $199.99, DIRECTV is the only provider that includes the NFL Sunday Ticket at no additional cost. Additionally, DIRECTV's NFL Sunday Ticket allows subscribers to watch up to 8 live games on one...

How fast is AT&T Internet?

AT&T offers several tiers for high-speed internet, with download speeds ranging from 50Mbps to 1,000Mbps, and upload speeds ranging from 5Mbps to 1,000Mbps.

How much does AT&T Internet cost?

AT&T Internet is available in three different packages, ranging from $40 per month to $60 per month. AT&T Internet speeds range from 100Mbps to 1000Mbps. The lowest tier is best for online shopping and browsing, whereas the top tier is best for gaming,...

What is the basic DIRECTV package?

The basic DIRECTV package includes over 155 channels, including Nick, MTV, TBS, CNN, TNT, SYFY, TV LAND, and HLN. The basic DIRECTV package costs $49.99 per month.